Returns & Refunds - Computype

Computype, Inc. take Customer Service seriously. If you are not entirely satisfied with your product then there are few ways we can help:

Returns

In the event standard stocked (non-custom) Computype products are purchased directly through Computype.com via Computype’s eCommerce portal the following returns policy applies:

All Computype products sold directly through Computype.com have full satisfaction guarantees. If you are not completely satisfied with your purchase for reasons not related to the performance or quality of our products, return it within 30 days for a refund or replacement.

A 10% restocking fee is applicable for returns not related to the performance or the quality of our products.

We do not accept returns on opened software or hardware.

No returns will be accepted without proper authorization. Computype reserves the right: (i) To return to the Customer at the Customer’s cost the returned Product which in Computype’s sole discretion does not meet acceptable physical condition standards; and (ii) to request proof of purchase for returned Products.

Refunds / Replacements

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be returned in the original packaging, and you must have the receipt or proof of purchase. Responsibility for the product will remain with you until it is received by Computype, Inc.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or dispatch a replacement item depending on your preference. If you opt for a refund, you will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be not be included in the refund.

Contact Us

If you have any questions on how to return your item to us, contact us via email at customerservice@computype.com or telephone on (+1) 651 633 0633.

Equipment Limited Warranty

Computype warrants to Purchaser that in normal and contemplated use and service, the equipment (with the exception of parts supplied by another vendor) purchased from Computype will be free from defects in material or workmanship for a period ending (i) ninety (90) days from the date of original shipment by Computype, or (ii) upon the expiration of the time specified with respect to a particular item, whichever is applicable. Subject to the conditions and exclusions contained in this document,

Computype will, at its option, either repair or replace any defective equipment or part thereof or refund the purchase price of the defective equipment. Parts, devices or equipment which are supplied by vendors other than Computype, shall carry only the applicable warranties and limitations provided by the relevant vendor. Expendable and/or consumable items or parts included with the equipment are not covered under this limited warranty. This limited warranty does not cover equipment which has been misused, altered, neglected, handled carelessly, or used for purposes other than its intended purpose. This limited warranty also does not cover loss or damage resulting from any casualty loss or from unauthorized use or service. Under no circumstances shall Computype be liable for consequential or other damages, losses, or expenses in connection with or by reason of the use or inability to use the equipment purchased for any purpose.

Equipment Warranty Service Procedures

If a defect should appear during the warranty period, Purchaser should promptly call Computype Customer Service. Customer Service will advise Purchaser to return the equipment or propose a schedule for onsite repair. If applicable, a return authorization number will be assigned and Purchaser shall return the defective equipment, freight and insurance prepaid, in the original shipping container, to Computype, Inc., 2285 West County Road C, St. Paul, Minnesota 55113 -2567, or to another designated service location. All returned defective equipment must be accompanied by a written statement including: the name of Purchaser’s contact; a detailed description of the problem(s); examples when possible; the return authorization number; and the action desired. Computype shall not be responsible for any loss or damage incurred in shipping. Any warranty work to be performed by Computype shall be subject to Computype’s confirmation that the equipment meets Computype’s warranty requirements. If a defect is covered by this limited warranty, the repaired or replaced equipment will be returned to Purchaser at Computype’s cost. Following a warranty repair or replacement, this limited warranty shall continue in effect until the end of the original warranty period or for sixty (60) days after the repair or replacement, whichever is later.

Product Limited Warranty

Computype warrants to Purchaser that in normal and contemplated use and service the products purchased by Purchaser (“products” includes components, consumables and similar materials, but excludes equipment) shall be free from defects in material or workmanship for a period ending (i) 180 days from the date of original shipment by Computype, or (ii) upon expiration of the time specified with respect to a particular product, as applicable. Subject to the conditions and exclusions in this document, Computype will, at its option, repair or replace any defective product, or refund the purchase price of the product. Under no circumstances shall Computype be liable for consequential or other damages, losses, or expenses in connection with or by reason of the use or inability to use the product purchased for any purpose.

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