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technical support

Stay on track with expert support for labels and printing.

Our team ensures your labeling and printing stay efficient. We’re ready to troubleshoot any hardware or software issues.

  • Printer and applicator support
  • Label design and software help
  • RFID and automation troubleshooting

We solve challenges quickly to keep your workflow smooth. From setup to maintenance, we’ve got you covered.

Barcoding and labeling support.

Our support team provides comprehensive technical assistance for barcode generation, label production, and RFID integration. We offer insights on how to optimize barcode readability, ensuring that your labeling meets both regulatory and performance standards. Our team can troubleshoot compatibility issues with various thermal transfer printers, advising on label materials, print settings, and environmental factors. By working with us, you ensure that your barcode and label systems perform optimally.

  • Optimizing barcode readability and scanning accuracy
  • Ensuring regulatory compliance for labeling standards
  • Advising on material durability and print longevity
  • Troubleshooting printer compatibility with label formats

barcodes

Barcode systems require precise formatting to ensure consistent scanning accuracy. We assist with selecting appropriate linear and 2D symbologies, calculating optimal print resolution, and configuring barcode placement.

printing

Thermal transfer printing is highly durable, capable of producing labels that withstand harsh environments. We provide guidance on configuring print settings for material compatibility and achieving maximum durability.

Technical demonstrations.

Our dedicated demo room offers a detailed, hands-on approach to solving your technical challenges. Equipped with the latest printers, applicators, and RFID solutions, we walk through maintenance and repairs with customers.

Demonstrations cover hardware diagnostics, label application, and integration of RFID technology into your workflow. Experts provide personalized guidance, tailoring solutions to your equipment. With our demo room, you gain practical insight into the technical aspects of your equipment. This space also serves as a platform for live troubleshooting and innovations in printing automation.

Virtual plant tours.

Our virtual plant tours give customers a behind-the-scenes look at how we develop and produce our labeling solutions. During these tours, you’ll observe our advanced machinery and automation processes in real-time. The tour includes stops at various production lines, from RFID label integration to high-precision barcode printing setups.

We explain each stage, discussing materials, durability testing, and quality assurance protocols. These virtual tours offer a transparent, interactive experience to better understand our operational workflows. This approach ensures that clients fully grasp the complexities and innovations of our systems without the need to travel.

Let’s get labeling.

Have questions? We’re here to help.

Contact us to connect with a specialist who understands your industry and can provide the right solutions for your business. Let’s start a conversation.

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    Support accurate workflows with real-time labeling.

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    Support accurate workflows with real-time labeling.

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    A simple setup can integrate real-time labeling directly into your workflow.

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    compatible ribbons

    Compatible resin ribbons ensuring clear, durable print for barcodes and text

    compatible ribbons

    Compatible resin ribbons ensuring clear, durable print for barcodes and text

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    Support accurate workflows with real-time labeling.

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    A simple setup can integrate real-time labeling directly into your workflow.

    compatible ribbons

    Compatible resin ribbons ensuring clear, durable print for barcodes and text

    compatible ribbons

    Compatible resin ribbons ensuring clear, durable print for barcodes and text

    compatible ribbons

    Compatible resin ribbons ensuring clear, durable print for barcodes and text

    compatible ribbons

    Compatible resin ribbons ensuring clear, durable print for barcodes and text

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    Support accurate workflows with real-time labeling.

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    A simple setup can integrate real-time labeling directly into your workflow.

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    durable labels

    Durable labels that stay attached through handling, storage, or cryogenic conditions

    compatible ribbons

    Compatible resin ribbons ensuring clear, durable print for barcodes and text

    reliable printer

    Compact, consistent, durable thermal transfer printing at the point of use

    label software

    Label management software to format labels and connect to sample data or LIMS

    In laboratory environments, data often isn’t final until the last moment—at the bench, at the instrument, or during sample handling. Printing labels on demand helps ensure each tube or vial reflects the most accurate information, while fitting naturally into the way your work actually happens.

    Request a quote Showcase Product

    Take advantage of our volume discounts for bulk orders. Reach out to us for a personalized quote tailored to your needs.

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    Request a quote

    Take advantage of our volume discounts for bulk orders. Reach out to us for a personalized quote tailored to your needs.

    "*" indicates required fields

    This field is for validation purposes and should be left unchanged.